Luxury Modest Fashion

At An-Noor 31, we aim to provide a smooth and transparent shopping experience. Below you will find details regarding our shipping process and return guidelines.

​​

Shipping

 

Order Processing

​

Orders are carefully prepared and processed within 2–3 business days. During busy periods or holidays, processing times may vary slightly.

​

Shipping Times

 

Delivery times depend on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking information.

​

Shipping Responsibility

​

After an order has been shipped, delivery is handled by the carrier. While delays or issues may occasionally occur beyond our control, we are always happy to assist you in tracking your package or addressing concerns.

 

⸻

​

Returns

​

Return Eligibility

​

We accept returns within 7 days of delivery, provided that:

• Items are unworn, unused, and in original condition

• All tags and packaging remain intact

​

Non-Returnable Items

 

For hygiene and safety reasons, certain items may be non-returnable. These will be clearly noted on the product page.

 

Return Process

​

To request a return, please contact us within the return window. Once approved, you will receive instructions on how to proceed.

​

Refunds

​

After your return is received and inspected, refunds will be issued to the original payment method within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to an error on our part.

​

⸻

​

Exchanges

​

If you wish to exchange an item, please contact us and we will do our best to assist, subject to availability.

 

⸻

 

Final Notes

​

We encourage you to review product details carefully before placing your order. Our policies are designed to be fair, transparent, and respectful of both our customers and our business.​​​

​​