SHIPPING & RETURNS
SHIPPING & HANDLING
Orders are processed and shipped Monday through Friday until noon, Eastern Standard Time (EST). Although orders typically ship the same day, please allow up to 3-5 business days for processing.
Business days do not include weekends or holidays.
Every attempt is made to ship your order in a timely manner. All orders are shipped via FedEx or USPS
(only USPS if being delivered to a P.O. box).
The option to have signature confirmation is available upon checkout via the selection 'USPS W/Signature'.
If you are not available to sign at the time of delivery, the shipping carrier will leave a notice on how to retrieve your package.
AN-NOOR:31 is NOT responsible for lost or stolen packages. Therefore, AN-NOOR:31 will NOT replace any lost or stolen packages. In the event that your package is lost or stolen, please contact FedEx ( 1-800-463-3339) or USPS ( 1-800-275-8777) for further assistance.
Shipping charges are non-refundable. If you do not receive your order in the expected shipping time listed above, please contact customer support at Info@an-noor31.com
Once your package ships, you will automatically receive a shipping confirmation e-mail with tracking information.
You can track your shipment using the tracking number found in your shipping confirmation e-mail. Orders that contain multiple items may arrive in separate packages, possibly on separate days. If multiple tracking numbers appear on your shipment e-mail, your order was shipped in more than one package.
ONCE YOUR ORDER HAS SHIPPED WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS THAT MAY RESULT FROM SHIPPING CARRIERS OR NATURAL OCCURRENCES.
INTERNATIONAL SHIPPING POLICY
Please contact us directly at Info@an-noor31.com or (215) 651-5789 for all international shipping quotes.
RETURN & EXCHANGE POLICY
At An-Noor: 31, we are confident in the quality and construction of our products.
Client satisfaction is our top priority. If for any reason you are not completely satisfied with your order, please return your unworn, unwashed merchandise to us within 7 days of delivery and we will offer you an
exchange for an item of equal or greater value.
Please contact us directly at Info@an-noor31.com for instructions on how to return merchandise.
Thank you for entrusting An-Noor: 31 'Abaya Studio'